Testimonials for Clarke Basement Systems

Paul: Hi, I’m Paul at Canadian Concrete Leveling and I am here with Ian Rogers from Silverline Helicopter. Thank you for having us here to look after your repairs.   Ian: Thank you for coming!   Paul: So we’re repairing a sinking office area, sinking down towards the outside wall and were using our patented Polylevel system to lift and level the floor for you. I know you explored a bunch of options for doing the repair, how did you come to decide to use us?   Ian: Well, i decided on you guys because I had looked at Mud Jacking before and while it probably may have worked I was most concerned about the disruption to the office. The system required that we would have to punch some holes in the wall so that they could access the areas that needed to be lifted. i was also concerned about the mass that was involved. With your system, i learned more when you came and told me about it, i have also accessed the information on your company on the internet, learned as much about your system that way. I gave you a call and then you came in. You're system is very un intrusive, even from a standpoint of lack of mass the leftovers seemed to be pretty much minimal. there was very little evidence that you guys were even there.    Paul: I know I was trying to explain it all to you when I was here. It is hard to describe the process, but now that you're here, you've actually seen the process being done, and how quick it is.   Ian: Ya, well I mean you guys don’t have the same amount of pressures. You are not trying to force the same amount of stuff through the pipe, so you have a much smaller hose and a much longer hose, the other guys didn’t have that, so the other guys would have had to go through the walls and it was going to be very disruptive.    Paul: Ya we have a 300 foot line on the truck so we can get to a lot of places, and the holes are only the size of a penny. Well again, thank you for your business, and I know you'll be happy with the repairs.   Ian: Yes its been something thats been bothering me for quite some time. It was never a hazard to say, but optically it was quite bad.    Paul: Especially in such a meticulous precision business that you're in.   Ian: Ya and for us what a customer sees is very important when they walk into a door, and when they see that the floor had sunk its not good for us. I very much appreciate it!   Paul: thank you for your business!

Every time I contacted Clarke Basement, they were on time and returned any calls promptly, and if i had any questions they answered the questions personally. I believe the job was done very professionally and the two installers had no problem with me watching them doing the work and answered any question I had. I'd recommend Clark Basement Systems to almost anyone!

Elizabeth from Toronto called on Clarke Basement Systems for help with her wet basement. From the initial proposal and assessment and throughout the entire process, our specialists explained all the repairs and provided literature to explain all the work that needed to be done. They got the job done quickly and efficiently so that the family could enjoy their dry space in no time!

We had a small leak in our basement window and when we opened up the dry wall to find out the source of the leak we found that there was a bunch of mold behind the drywall and as we took off more and more drywall we found more and more mold.  And we have small children so obviously this was a big concern for us. So we ended up taking off all the drywall in our basement and in the process we found that the basement had leaks all over our basement. Originally, we thought we would have to do some sort of outside drainage system. But we were refrred to Clarke and Clarke was able to offer a system from the inside of our basement that would essentially tell the water that we're not going to try to keep you out -  if you have to come in, then come in but were going to channel that water where we can bring it to a sump pump and pump it out of our house and keep out basement 100% dry.  We had a great experience with Clarke Basement Systems. They were extremeley knowledgeable. They were really professional.  I love their confidence.  I'd ask them questions like ' if we ever have water down the road..' and their answer would be: 'You're not going to have water down the road'.  And I just loved that there was any sense of doubt. They knew their system worked. They were very professional. They explained everything very very clearly and they started the job exactly when they said they would start, they finished when they said they would finish it. They cleaned up every day. They were friendly. They were kind to my kids and they were really a pleasure to work with.  I would absolutely recommend Clarke to my friends. It's amazing because I told my friends when we first came to this house there was kind of an off smell to the basement.  We just sort of thought this is how basements are - they're damp, they have funny smells, they're not like the rest of the house. Now that they've been down there and they've done their work, our basement is dry as a bone.  It smells like a regular room in our house and we feel completely confident that we're not going to have any water and we can go back to living our lives and enjoying the space again.

Debbie, a customer from Toronto, offers her feedback about the great experience she had with Clarke Basement Systems.  She was impressed with how quickly they could do the work (the installers came the following week), and how clean the installers left the area.  There was no mess, and they left a very clean installation of drywall. She had a TripleSump installed with a triple battery back up to solve her water problems.  She says the instructions were easy to understand and everything was explained to her in detail. Another satisfied customer from Clarke Basement Systems!