Job review from Franklin in Great Falls, MT 59405 on 06/28/21
Our Overall Service
The goal of shoring up the foundation was achieved. However, what I presumed what leveling meant and what occurred are very different. The floors are more distorted than previous, though the perimeter walls seem to be nearly even. Regardless, it had to be done and it gives me a solid starting point on the overall repair. Expectations were mostly met.
Call Representative
Very courteous and considerate of scheduling requirements - always kept me in the loop of any changes.
Sales Process
Again, expectations were mostly met, though there is considerably more work that needs doing.
Our Installation Crew
Very professional and amazingly skilled.
The Cleanup Process
They left in a sloppy rainstorm and rather hastily to get to other jobs. They created a leak in the basement sink, and while I overheard workers discussing " a leak, " it was not brought to my attention, though I asked. I hosed off the driveway as they were leaving.
What type of work did you have done:
Foundation Repair
What made you choose our company:
You were recommended by Home Advisor. I am not aware of anyone else who can deliver on budget and on schedule, especially in Great Falls.Company's Response:
Hello Franklin,
Thank you for taking the time to share your experience with us and bring your concerns to our attention.
We are pleased that our team was able to fulfill the project requirements outlined in your proposal in order to lift and stabilize your foundation. We strive to provide the absolute best service to each of our customers and will be sure to address your concerns with our team.
Thanks, again! We look forward to helping you with any home repairs you may need in the future.
Take care,
Chelsea Parr
Yellowstone Structural Systems | Marketing & Logistics Manager
Phone: (406) 587-2903
Email: [email protected]