Testimonials for American Waterworks

The foreman, Brandon, was amazing at explaining why American Waterworks could help us! And he explained the differences between what your company would do for us and mud jacking. That was the tipping point to choose American Waterworks! We had water in the concrete block as well as hollow spots under the slab and all is fixed! YAY! 

The crew greeted me with confident handshakes and introductions which isn't always common in the trades. Trevor Ellingson and his crew of only one-but between the two of them they work like five- work extremely well together and are fast and efficient. As the slabs were being raised, Trevor explained what he was watching for and how the slab needed to be raised to prevent cracking or breaking. They kept everything clean and neat by picking up as they worked but never stopped working as they cleaned up. Hard working guys!!! They represent your services with pride and hard work. Well done! 

Troy and Cody did an amazing job and I'm completely satisfied with the results.  I would definitely recommend this service to anyone!

I chose to work with American Waterworks for our concrete project because they used the polymer foam and the holes are much smaller compared to mudjacking. The office staff was always professional, the design specialist was a nice guy, and the installation crew guys were great, hardworking, and worked through the rain. I could tell they wanted my driveway perfect! The caulking makes my driveway look really sharp! I was actually a bit surprised that it looked that great! Thank you! 

We were very pleased with the work they did. Our driveway and patio were "sinking" and needed help. They look great now!

Tony and Chris were great! They did a terrific job leveling my shed. One side of it was down 3” to 4” in one corner. The shed is 11’ x16’ with a loft. I was afraid that no one would be able to level the slab which was cracked down the middle because of all the loading being on on just one side of the piece of the slab. The technicians leveled the slab and rescued my shed in under 3 hours time. Thank you American Waterworks!!!

I chose to work with American Waterworks for the fact that they answered my request for a quote promptly and professionally, and they fostered a feeling that they really wanted my business. The office staff was helpul and courteous. The design specialist and installation crew were very polite, knowldegeble, and professional. American Waterworks is a very helpful, informative, professional company that seems to have a great knowledge of their trade and respect for their customers. 

Office staff was very efficient, friendly and quick to respond.  Chad was excellent - no pressure, just quality information about American Waterworks.  Visuals were an added plus.  Troy worked diligently all day trying to lift a particular slab.  His professionalism was obvious.

I had American Waterworks level my driveway with foam and had them grout the cracks as well. Everything was very organized from beginning to end. Emails reminding me that the date was approaching, they came when they said they would, and did an excellent job. Now the important part...I had just a bit of settling so I called them (they guaranteed their work). They scheduled someone to come out and take a look and within two weeks they sent a crew to re-level a few places. I couldn't be happier with American Waterworks!

Had our sidewalk rasied to slope away from our basement wall and sealed. The crew was great, explained the process and cleaned up what little mess there was. Very positive experience.

Your design specialist, Mac, came today for my appointment. He was VERY professional, knowledgeable, and enjoyable. Not only did he fix my issue, but he explained another issue I had "growing" under my garage floor and sidewalk. He explained the concern so I understood exactly what it was. I also want to point out that I really appreciate the measures you take to introduce your company, spelling out the plan for the appointment, and an overview of the technician performing the work. I am impressed. I am also relieved to find a company that actually follows the handbook on "How to Fun A Company 101". It is refreshing to see professionalism and simple kindness. I have had a lot of work done on my home and all too often I get the sense that the companies that arrive are fly by night, put together with tape/glue, the employees rush through the job, or do not even show up, etc. Mac was able to spend all the time I needed on my small project. I never felt like it was too small of a job and he did not rush through the appointment. He made my tiny job feel important. It was not until the initial job was fixed that he brought up the concern he had about my garage floor and sidewalk. I then asked Mac to complete a bid on this project. I appreciated the technology and equipment that Mac had on-site to fully complete the bid during the appointment versus me having to wait for him to complete the bid at home during his "off hours". Mac had wonderful things to say about American Waterworks, the owner of American Waterworks, and about his job in general. I feel it is important for me to take the time to let you know that what I have seen in the way you have treated me as a customer, how you treat Mac as an employee, and how Mac treated me as a customer made a difference to me. As a result, you have a $6,600 project on the books for spring 2022! Thank you, American Waterworks, and thank you, Mac. I look forward to seeing you return! 

Everything went as promised.  No surprisess.

I chose to work with American Waterworks because the method of raising sunken concrete was more effective and durable. The service of the office staff was great. They kept me informed with email updates. The design specialist gave a thorough evalutation of the project, explained the process, and provided good information. The installation crew did a very good job! The Foreman explained what they were doing as they worked and answered my questions. The job site was left clean and finished. 

Very happy with the entire experience! We were referred to American Waterworks by another contractor. The office staff was excellent with scheduling our appointments and the follow-up. The Design Specialist, Reed, was very knowledgeable and friendly. He explained exactly what would happen and was very accurate. Dylon was the Foreman for our concrete leveling project, and the installation crew was a fantastic group. It was a very hot, humid day, but the guys were in good spirits. The cleanup was great! 10!