Testimonials for American Waterworks

The people that did our basement were great. Communication was excellent on when they were coming and what needed to be done.
Bruce and Carol J. of Mankato, MN
Thursday, July 2nd
The crew was very courteous and did a good job. Thank your guys for me.
Elizabeth H. of Clear Lake, IA
Tuesday, June 28th
They did an excellent job on our crawl space! They were a very professional, courteous, and hardworking crew! They kept us informed throughout the project and they made sure everything was finished properly before they left. Thank you!
Susan B. of Clear Lake, IA
Monday, June 22nd
 My Design Specialist, Jared, was very knowledgeable and respectful, and took the time to show us all of our options! My installation crew was great too. They were very respectful and fast! They went above and beyond for us! You have a great company with great workers all around! Incredible warranty as well! We could not be happier! 
Abygail R. of Le Sueur, MN
Wednesday, May 20th
We decided to work with American Waterworks after meeting one of their Design Specialists at a home show. The office staff was very friendly and helpful, and the Design Specialist we met with was friendly and knowledgeable. We are very pleased with waterproofing the installation crew. They were considerate and pleasant. The team seemed happy to work together, and we are very satisfied with the cleanup. We are so happy we chose American Waterworks! 
Dan G. of Mason City, IA
Thursday, June 27th
I didn't have a lot of direct interaction with the American Waterworks office staff, but when I did, they were courteous, very helpful, and responsive to my questions. They gave regular reminder phone calls and the mailing packet was also helpful for keeping me informed. Eric Hazelton was very professional, personable, and knowledgeable about your products. In addition to being responsive to my questions and concerns, he put together a good package/system for me. I called him a couple times from the time of the original apppointment until about time for the date of service. He got back to me in a timely manner to address my concerns.  Tremaine and his installation crew were awesome! They called as they were on their way and kept me informed as to their anticipated travel/arrival time here. He also discussed a change with me that I initiated and was concerned about regarding the north basement wall. I really liked his solution and there was a smooth transition to the new change. The bit of a "bump in the road" occurred because when this was planned out, I had originally planned for them to do the entire north wall. This meant I had moved most of my "keeper" basement belongings to a northwest corner that now clearly interferes with the area they had to access. I felt bad about the extra work but Tremaine assured me that they could quickly move the items that were in their way to a new location. In addition, they completed the entire project in one day as opposed to the original two-day timeframe allotted. For me, this was a HUGE bonus plus! All in all, this was a very good/excellent experience for me. The guys - Eric, Tremaine, and the crew - were awesome! Thank you all! 
Karen M. of Mason City, IA
Wednesday, March 18th
Excellent service from initial appointment through the installation (which was neat and clean). We had one small issue, American Waterworks came back and fixed it! Not a problem since. Also, when I call, they call back, like immediately. So many businesses need lessons on that! 
Russ A. of Northwood, IA
Thursday, May 30th
I've already referred your company to a person in town and will continue to do so.
Don and Darlene W. of Albert Lea, MN
Sunday, October 30th
We are very satisfied with the work and the workmanship. Clean up made it look as if you had never been here.
Andy and Barb S. of Albert Lea, MN
Sunday, October 30th
I've had American Waterworks come twice in the last year for different services. Each time the guys who come to do the work are super nice and professional. Yes ma'am no ma'am, clean up after themselves and super quick workers. I will be having American Waterworks works come back if I need it in the future.
Danielle J. of Albert Lea, MN
Thursday, May 23rd
We apprectiaed the team that came. They explained things clearly, worked well together and though they ran into a difficulty that extended the work load, they worked steadily throughout their time here. We appreciated their work and were very satisfied. The only concern for those having this kind of work done is to be very prepared for dust. Though they tried to contain it, it is part of the nature of jackhammering cement. Move anything moveable or tightly cover anything in the area, as it will save clean-up. The team did vacuum an clean the area. If you have basement water problems, we would definitely recommend American Waterworks! 
Everet L. of Thief River Falls, MN
Monday, February 8th
We were very impressed with the work ethic of the two men who installed our system. Our basement is now dry!
Troy and Amy E. of Owatonna, MN
Thursday, July 2nd
We purchased a home with an American Waterworks Basement System with dual sump pumps in November. We scheduled an annual service visit in January in order to learn about the system and make sure everything was functioning correctly. Then, one of the sump pumps went out (at the age of 21 years) this week. For both service calls, the technicians, Darin, in January, and Mitch, in March, were professional, extremely knowledgeable, very personable, and efficient. They truly went above and beyond to teach us about the system and provide us with helpful tips and pointers. We could not be happier with the service we have received from American Waterworks! 
Ashleyy J. of Owatonna, MN
Monday, March 22nd
The system that American Waterworks installed over a year ago has kept my basement from further water damage and has given me peace of mind whenever it rains. It is one of the best decisions I have made. When Travis recently came for a service check, he was very friendly and knowledgeable, and I felt confident that he completed a thorough check of my system. I am very pleased with American Waterworks. Thank you!
Jane H. of Excelsior, MN
Monday, April 15th
I love my dry basement!! The office staff was very friendly and knowledgeable. We had an awesome experience with the design specialist and the installation crew. The foreman shook my hand and introduced himself and the rest of the crew members. They were all very efficient and courteous, and the cleanup was great. We have only good things to say about the products and all of the staff at American Waterworks! Thank you! 
Jean A. of Osage, IA
Wednesday, June 5th
Total testimonials : 275
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