Testimonials for American Waterworks

We had part of our foundation supported on helical piers, as well as helical anchors installed in a large retaining wall below the house. The job required two crews from American Waterworks. They arrived and went to work, and it was clear everyone knew what they needed to do. The two crews were fast and polite, always answering questions I had, and giving me a good idea of what was being done. They clearly had done this work many times before and were experts at installing this type of structural support system. I was impressed by how little impact their work had on the inside of the house. The care taken to protect the structure was clearly a result of a lot of experience with this type of work. They were also done ahead of schedule in just 4 days, working 11 hours a day. The company came highly recommended and I am glad I chose them to handle this job. The process of getting a proper quote for this complex job took some time, but the flexibility to get them to do just what we needed to be done was another sign of their experience with this type of construction. Thanks to Hugo and his crew, our dream house will now sit securely on the hillside it was built on 6 years ago. 

I never thought there would be a situation to my basement issues! Then I learned about American Waterworks! My crumbling 100 year old walls and horrible crawl space have now been turned to delightful! I was so pleased with the excellent and friendly service I received from every one of the staff members. The work crew couldn't have been any better! I can't say enough good things about the experience I had with American Waterworks! My basement is warmer now, which saves me money on my heating expense! I couldn't have asked for anything more! Thank you, American Waterworks!

I just had my basement wall straightened by American Waterworks and the crew did an excellent job! I would like to thank Rick Weber, my design speicalist, for explaining the process to me. I also want to say what an excellent job the crew did. Thank you Juan, Catarino, Manuel, and Jose! 

I had a great experience from start to finish. I had four different foundation companies look at the large crack in my foundation. Two said to put epoxy in it and it would be good. The third offered a slightly more involved fix that wouldn't address the root of the problem. American Waterworks was different from the start. First of all, they book a three-hour appointment so they can fully investigate, measure, and explain exactly what is happening and what needs to be done to truly fix the problem. The level of knowledge and experts shown by the Design Specialist, Chuck, was astounding. He even predicted that there would be at least one if not two more cracks in the foundation, as well as their locations and he was right on both counts. I ended up needing 10 helical piers and 7 helical anchors to repair the foundation and stop it from rotating backwards toward the hill and to stabilize and lift the foundation back to its original position. The three-man installation crew was incredible. Jose, the Foreman, Luis, the Co-Foreman, and Jose, the Production Specialist, were extremely hardworking, knowledgeable, and always willing to take time to answer any questions I had about the project. Their level of professionalism, courtesy, and attention to detail put me at ease during such a major undertaking and I always knew my house was in good hands. I can't recommend American Waterworks enough to anyone needing their foundation repaired. 

The crew was friendly, explained things well, knew exactly what to do, and worked well together. The crews that have come to our house have always been professional and knew their job well! 

I wanted to pass along my thanks to the crew who worked on my basement.  Their work was outstanding, and I love having a dry basement following all this rain.  The time of installation was during such a difficult time for me and my family, and the workers were so very kind and accommodated my coming and going and worked with such professionalism. Please pass along my thanks and appreciation for a job well done.  Also, Matt the supervisor was exceptionally kind and led his team very well. Thank you! 

The knowledge of our Design Specialist, his ability to answer our questions, and the quote he made was very thorough. He provided excellent customer service! The interaction we had with the office staff was minimal but good. We liked the email and the phone messages we received as reminders of upcoming dates and details. Jose and his crew were awesome! They kept us informed and they worked their butts off to get the job done on time!  Overall, we had an excellent experience! We appreciate all the hard work and time spent on our project! 

Shane was very thorough and personal.  Prompt on call backs.

Jeremy was very knowledgeable and courteous in his presentation and the program he showed us on the laptop was impressive.  It was as smooth a job as could have been with the age of our home & layout.  The new sump works great and the sanidry does its job well.

My daughter got work done by American Waterworks and she was very pleased with the sump pump work so she recommended me. My experience with my design specialist, Eric Hazelton, was great because he showed and explained everything to me, he was prompt, and he was here when he said he was going to be. He was very helpful and always followed up with me. My experience with the crews was thorough, helpful, courteous, and they were here when they said they were going to be here. I would refer American Waterworks because they did a good job for me, got everything done that was supposed to get done, and everything is working well! 

Thanks to Tyler and Devin for all their hard work. They worked so hard, did great work, and left everything nice. They are an asset to American Waterworks, very professional.

I had Dakota, Tyler and Devin install a radon mitigation system they were very knowledgable and professional and took their time to make sure the job was done correctly the first time, they did a great job cleaning up after the 3 of them worked very efficiently together and completed this project in a timely fashion. THANKS AGAIN GUYS!!!

I highly recommend this company. We had high radon levels in our home and the American Waterworks team did a great job installing our mitigation system. Before the install, Michel, our sales rep, came in and explained the entire process in great detail. The install team was on-time and very professional. We just received our test results and we are at less than a 0.7 pCi/L from a 9.7! You will likely find a company willing to do this job for a little less but you get what you pay for with American Waterworks!

They are great. They did a fantastic job. It was a very hot day and I'm sure the install team wanted to get it done as soon as possible before the heat got too bad so I understand. The price I paid was reasonable. I was on the fence on whether I was going to do the radon install on my own or not, so I had a number in my head and they were under that number so I paid that day. American Waterworks exceeded my expectations for this install. I will absolutely have them back and will not waste my time calling anywhere else. This is the place from start to finish. There was never any pressure to do more than I wanted to. Brian came to my house, gave me the estimate, and he, in my opinion, was the best non-sales salesman ever. Never did he push anything, which is great. Then, Geno and his partner showed up to do the install and answered any questions I had. They were very patient with my one million questions. Katie followed up with me after the installation. I only wish I could tell more people about this place. Thank you! 

We received the results of our Radon Mitigation test and pleased to see the system is working well.  Thank you again for another great well job done!