Testimonials for Alford Foundation and Crawl Space Repair

I was very satisified with the job, the crew was very professional and good to work with, the experience with the office staff was good, and I was very satisfied with the Solution Specialist, he answered all my questions. 

Our technician is Scott Elswick. We have been very pleased with the service we have received. He has done a good job!

I was very satisfied with my job. The installation crew was very professional, and the office staff were excellent. The first meeting was not a pressure, solutions specialist just showed me the different options I had.

Reasonable price, exceptional work, the crew was extremely friendly and went above and beyond to make sure I was satisfied with the work. I needed the work done quickly because I had a lot of water standing in my crawl space. Alford's was able to get it scheduled and the work completed very quickly. Other companies would have been 3 months out to do the work. Very happy I went with Alford's

Junior and his crew were fantastic! They were on time, professional and courteous. Quality of work is spot on! 

Scott Elswick is knowledgeable, swift, kind, gentle, and punctual. He is five stars the best. He does excellent work and is wonderful to have. Thank you so much for such a talented worker. We always choose him. We are very very pleased with all you do. Bless you! 

Alford did a crawlspace encapsulation for us including sump pumps and dehumidifiers. Everything turned out great. Our crawlspace is dry now and looks fantastic.Andrew was our inspector and salesperson. He explained everything in detail along with photographs and was available for questions which he readily answered in easy to understand detail. He checked in, followed up, and we were offered the annual inspection service which will be good to ensure everything stays in good working order. Our team of workers, Justin Tyler, Travis Fields, and Levi Blake were very friendly and polite. When it came to working they were professional and worked VERY hard. They obviously knew exactly how to do the job right and they answered questions, explained what was going on every day and all in all were fine examples of "good to have" employees.I would definitely recommend Alford and am very pleased.

Our foreman, Josh, and his coworkers, Travis and Terry did a phenomenal job on our crawlspace encapsulation. They showed up on time, worked diligently all day and cleaned up the work space each day. The crawlspace looks and smells so much better! Josh walked us through what they had done at the completion of work each day, taking photos so I didn’t have to crawl up in there. At the end of the job he assured we were comfortable with function of the sump pumps and dehumidifier and walked my husband through the crawlspace to inspect their work. They did a wonderful job and are such a nice team of workers! Thanks so much guys!!

Dave Tyler is a great people person and very friendly. He does a great job.

The crew has stated my house is now structurally sound. They were easy to work with, kept me updated on when they would arrive and what work they were doing. Even showed me pictures! It was a very easy process, would highly recommend! 

Professional, reasonable, and good customer service.

They got the job done early and did a good job

Impressed with the detail work the solution specialist did, with measuring, etc. The other company.....not so much.

Alford can be thankful for their staff - Jaylon Abbott was an amazing worker. He corrected two problems that existed while enduring freezing temperatures (in a crawl space). Very courteous - great representative for your company. Thankful he was sent. Hard to find such competent young workers these days.

Mr. Alford,    I would like to thank you for standing by your warranty on my piers that failed from the original job November 2016, causing more cracks to appear on my bricks and foundation of my home.     I was concerned when I called Alford's last September 2018, to find out that everyone that was involved in the original job were no longer employed with Alford's.  No one could answer my questions regarding the records/data i.e. pier depth, pressures used, and proper placement.  I was told there should have been records of my job, but none could be located.     Mr. Goodall came to my home from Alford's last September 2018 to see the issues going on from the orginal job, but my confidence in your company was not getting better after talking with him.  He was nice, but very disorganized to say the least.  I later realized that Mr. Goodall was no longer employed with Alford's when my calls were not getting returned by him.   It wasn't until Jason Meador was assigned to take care of the issues going on with my home did my confidence return with Alford's.  Mr. Meador took the time to come out to my residence, listen to me and inspect the issues going on with my home where the original job was completed.  He apologized for the issues I was having and assured me they would be taken care of.  He was thorough taking many photographs and documenting the issues going on with my home.  He agreed that there was definitely some issues going on with the orginal pier placement, including the piers possible failing.  He advised me the piers/brackets on my home were not even used by Alford's anymore, and Alfords now used better piers/brackets with updated technology.  I was very impressed with Mr. Meador on how he conducted himself and tackled my problem.  I want to also thank you Sir for allowing Mr. Meador to have a structural engineer inspect my home last December 2018.  I felt better with the structural engineer's input/report to help advise Alford's on what was going on with my home and the issues from the orginal job, including the proper repairs required to fix the problem.  Mr. Meador assured me your best crew would take care of the job.   Donnie Hoffman arrived with his crew this past week on February 6th and had the warranty work completed on the 7th.  I want to let you know that Mr. Hoffman and his crew were outstanding to deal with.  Mr. Hoffman answered all my questions and took the time to explain everything his crew was doing to fix the problem.  Mr. Hoffman could tell the original piers failed and installed 5 new piers with the better/updated bracket technology.  Mr. Hoffman assured me this would take care of my problem.  I felt very good and confident after Mr. Hoffman left.  I was experiencing a lot of anxiety and constantly worried about my home until Mr. Meador and Mr. Hoffman became involved.  I realize you have had some issues with personnel in your company, which I am sure has been very aggravating.  These men involved in my warranty job are assets to Alford's and restored my confidence in your company.   Again, I want to thank you for taking care of my issues with my home and honoring your warranty.  I recently retired from the Kentucky State Police after 21 years of service.  I have lived in my home since 2001.  I love my home Sir.  It has always been my safe haven and happy place to relax from all the stress from my job.  Now that I am retired, I can even enjoy it more.  I prided and dedicated myself on taking care of people and their problems in my career of being a Trooper.  It is nice being taken care of in return by your company.   I know a lot of people in the Tri-state from being a Trooper all these years.  I will definitely recommend your company from how it conducted itself with my home issues, which is why I chose your company in the first place after researching it.