Testimonials for TerraFirma Foundation Systems

Your service is excellent - the woman who took my call could sense my trauma and sent someone out the same day - and I am so grateful. I just wish I had called sooner. Ryan was the representative that came out for inspection. Ryan is a pro! He diagnosed the problem like a doctor and prescribed medication. Now we have a dry basement all the time. Exceptional work TerraFirma.

We chose TerraFirma because of their promptness with information and their giving me the full cost so I could make my decision.  Everything went according to plan and on time....much appreciated!

The crew was great and clean up was good! I chose TerraFirma because of their experience and referrals provided. Company has great service & products used, very helpful!

The crew arrived on time and prepared. The company was great to work with and helped save cost were we could! We chose TerraFirma over other companies because of the great pricing and great service.

The office staff was very courteous and helpful. The representative who came to my home answered all of our questions regarding the sump pump. The installation crew was very kind and helpful in clearing out the bedroom and closet where the sump was going.

We chose TerraFirma because of cost & guarantee for life. The crew arrived on time and did a satisfactory job of clean up. 

We had water abatement in the basement and needed to get it taken care of. We are planning to take care of this in the short term and are currently budgeting for the project. I was thoroughly impressed with the experience, product and service. If the production is even half as quality as my initial inspection with Ryan I'm sold. Ryan was incredibly knowledgeable, friendly, and helpful. He deserves a raise.

Chris was very helpful and his opinion helped me with my decision. Chris was a great listener and had insight on all my questions. We were able to work something our that he felt comfortable with from a company standpoint and would still be able to guarantee the services as well as it fit my needs and budget. Production, lead by Drew, had the same politeness. I ask a lot of questions, so it is nice to be in the loop 100% of the way. Thanks TerraFirma team.

Nina in the call center was very polite and was able to schedule a convenient appointment time. The System Design Specialists arrived promptly on time and got right to his inspection in the basement. The plan that Ryan provided had all the components to waterproof my basement and we felt it was going to be a long term solution. Great job with the design Ryan! Very soon after we were able to get financed and schedule. Everyone was a huge help and we are very happy to have chosen TerraFirma.

We have been shopping around for a long time for the best possible option on waterproofing our basement. Every summer we talk about getting it waterproofed before the fall starts and we start to see flooding again as I'm sure most Portland basements do. We were referred TerraFirma through a friend, then heard them on the radio and shortly after saw their commercial on TV. It must have been a sign because we finally called them and they were a great company to work with. Jason Klein went above and beyond my expectation. He took his time to thoroughly examine the entire flood area and to explain things through a presentation on his computer as for the best possible solutions for the project. After all was said and done, I am happy with the price, I am happy with the product and I'm definitely happy with the new piece of mind.

At the time of inspection I was in the process of purchasing the home and I wanted to include this the proposal and quote in the repair addendum. I appreciate that Deryl had more than one idea so he could work with what I can afford. I was impressed with the fact that Deryl arrived early to the appointment, was completely prepared and even stayed late. Thank you. Overall I felt comfortable with one of the proposals Deryl drew up and went along with the project. The installation held up to the high bar Deryl set. They were early, prepared and stayed late. TerraFirma really impressed me throughout the entire process. 

I am very satisfied with how the project finished. At first glance everything looks great. Definitely an improvement from what was there, or not there, before. The test will come at the next heavy rain. We are very confident in your system, products and installers.  The crew went above and beyond to do some extra things and worked longer than they expected to. I appreciated the fact that, although they were there all day, it didn't feel intrusive. They gave honest feedback about any changes that had to be made throughout the project.

Our basement is actually pretty large. We have a lot of space potential, but as of right now all it has is laundry, bikes and other toys/garbage. It is a pretty well insulated area, it just looks really bad. What we had TerraFirma install were finishing products. They made sure that the humidity levels and drainage systems were up to code, put up walls and finished the flooring. We are very pleased with how the project turned out. Josh helped us design the basement plan. Josh had great ideas and worked WITH us to make sure we were happy with the plan. He was available to ask questions and just seemed like a cool guy. Thanks team!

Chad & Vicente were on the production crew and did an awesome job! They were very respectful and even removed their shoes in my house, which I appreciated! Thank you!

I would first like to say that TerraFirma, Chris, Drew and everyone that had the slightest part in my project, Bravo! You have a group of all stars at your company and I'm happy for your success and growth. Chris was a professional through and through. He was sharp as a tack, knowledgeable, personable, he listened and was very diligent with his inspection. I had a lot of questions because I have a lot of water in my basement, so I wanted to make sure I was getting the best bang for my buck and having the best company come to install the best products. I found all of these with TerraFirma. After having a competitor come to bid my project, my decision was easy. Great job TerraFirma and good luck.