Testimonials for Ayers Basement Systems

Just wanted to drop a line to tell you how appreciative I am for you to send your service technician to my house on such short notice.I know how busy your company is and this quick response was just fantastic.I also want to tell you how great the service technician was that came to my house and fixed my sump pump problem. His name is Carl C.Carl was on time and took the time to listen to my concerns and answered all my questions.  Carl made me feel ok with all my questions, not once did he seem put out with those questions.As I watched Carl fix my problem, I felt extremely comfortable that it was getting done professionally and correctly.I also want to mentioned that I feel the same about another one of your technicians (Mike S) who has been out to my house on several occasions to perform maintenance.Mike is also very knowledgeable and always takes the time to listen and respond to my questions.You are fortunate to have such great employees representing your company.ThanksDoug D.  A very satisfied customer

Ken was very informative. We read the book that was sent to me which helped me ask the right questions. The crew that did the install in our home were great and very polite! They informed of us everything they were doing every step of the way.  We chose Ayers because out of 3 estimates, Ken was the only one who actually took the time to look and  explain in depth what was needed. He answered all of my questions and we knew we were in good hands by the way he spoke with such knowledge and such confidence that the uneasiness of having the work done had left. The book that was sent to me was awesome! I read the entire book front to back! It helped me with my other estimates. I knew what questions to ask and what the answers should be concerning. I was thankful for it!  Ayers transformed my crawlspace from an unpleasant environment to completely finished with their CleanSpace product. My floors are warmer, the earth smell is gone and my home is cleaner with less dust. I have a fear of rodents, snakes or any other animal getting down in my crawlspace. We are very happy that Ayers is there to help with these things. The value of our home will even go up!  Thank you Ayers!!! Sincerely, Your happiest customer

My overall experience with Ayers was top drawer. Internally, the call staff returned all of my calls promptly. David, the project manager, was great to work with. I could tell he was smart and had a lot of experience with what he was doing. All together the crew was knowledgeable and quick workers. They left the job site clean and better than they found it.  I used Ayers once before and was pleased with the speed and efficiency of the installation.  Thank you, Dinning Builders Inc. Terry

I have had basement waterproofing, crawl space encapsulation and concrete leveling done by Ayers. I have been very pleased with the quality of the work and the skill, knowledge, professionalism and courtesy of all the employees who have worked at my home. I highly recommend Ayers!

Matthew is an amazing person; you can tell what a good man he is from the first time you meet him. He is genuine and cares about what he does with Ayers and wants to give you the absolute BEST outcome possible. I trusted him immediately! The amount of work that we ultimately needed was over $10,000 more than we had planned for, and if it weren't for Matthew's ability to show compassion towards me and my severe disappointment, I never would have listened, absorbed, or understood what steps would be necessary to take care of our crawl space. If it weren't for Matthew I also never would have signed a new work proposal under those circumstances. I trusted him completely and will always be grateful for what he did for me that day. Matthew's crew, Dylan and Charles, worked long and hard on my project. They went above and beyond with how quickly they worked. The job had its challenges and it didn't slow them down. Our low ceiling and steel beams made it a hazardous working condition, but they persevered, and the job was finished better and sooner than anticipated. I couldn't be happier! This is the beginning of a new and healthier life for my family and me; truly life-changing. May God bless Matthew, his crew, Greg and your company.

Dear Mr. Ayers, Martin Parsons was welcomed inot our home on August 15th to provide a repair estimate.  Mr. Parsons is quite remarkable - he impressed us with his demeanor, mastery of technical issues, skillful presentation, ability to effectively communicate and patiently answer our questions thoroughly and resolutely.  By any standard, he is exceptional... possessing stellar qualities that represent your company in its very best light. Thought you should know... Sincerely, Dennis & Bernice K.

In April 2020, a team from Ayers came out to install a new system in my basement. The crew was extremely hard working, polite and conscientious. Unfortunately, on May 19 when the Edenville dam broke, my home was severely flooded. I called Ayers because the sump was no longer working and Matt G came out within a couple hours. He was able to figure out the issue was with the new outlet that was underwater during the flood and quickly get the sump running again. Matt took a look around at the wreckage of my basement and lower level and made some calls, securing two dehumidifiers I could rent at a very reasonable cost. The next day, a Saturday, he brought them to my home and installed them. Excellent service – but it did not end there. Matt jumped in with a team of volunteer friends and family to help clear the debris from my home. He worked very hard for several hours. When he overheard me say that I had not eaten in several days, he handed me his own snack bar and encouraged me to take a break and eat. That kind of care and concern for a stranger, “customer” or not, was pretty incredible. After taking time to explain how to optimize the dehumidifiers and offering great advice on flood recovery, Matt spent the rest of a long day checking in with my neighbors to see if he could help them out too. Although it was very frustrating to spend so much money to waterproof my basement, only to be flooded by something well outside what any warranty could possibly be expected to cover, I am SO glad I went with Ayers! Every single member of the Ayers staff that I have come in contact with has been exceptional, but Matt deserves a special mention for his compassion and dedication. He represents the company very well and truly is a terrific human being! I am extremely grateful for his help – it made a very difficult time easier and I can’t tell you how much I appreciate it. Kyle M  

This was our second encounter with Dillon. He was a team member the first time and the team leader on the project today.  Dillon led Zack and Nick all day long with outstanding results. Dillon is professional, knowledgeable, and his attention to detail is appreciated. It was a good decision to make him an Ayers Foreman/ Team leader. Please thank him for us. Job well done!

The week of September 8th, your crew arrived to begin clean up and install our crawl space. Day one, it was pouring down rain but this didn't stop them from working. The crew was led by Mike, and working right along side was Josh and Cody. We are SO impressed by these young men. They are hardwokring which is something we have not seen in a very long time. They are a real asset to Ayers Basement System and represent the company well!  All of them were respectful of each other and worked great as a team. Everyone knew what needed to be done to complete the job and did not hesitate to do the next step in the project, i.e. hauling stone, digging in the dirt, taping, picking up trash, etc. If we had any questions regarding what they were installing and/or how something worked, they stopped to answer everything. All three were extremely coureous, polite, and very well mannered not only to each other but also to us.  The guys arrived early and always called first to let us know they were on their way. Even though they put in a long day, they always cleaned up and picked up their materials and work area before leaving.  In all of our years of home owner projects, we have never been this impressed and pleased with a construction crew. We are very pleased with our new crawlspace and will recommend your company to all friends and family. 

John Conrad was very knowledgeable about the situation. Matt Houghtaling and his crew went above expected service! They were fantastic, respectful of property and really knew what they were doing. Matt updated me of changes and totally advised me of the the situation. I cannot express how grateful I am for your expertise and courteous service. I greatly appreciate the service of Matt and his crew. I will recommend them! 

We want you to know what remarkable employees you have. I went to the computer looking for someone to help us decide what we could do for our basement. We had two issues, which were damp spots with water and crumbling walls.   Your company was the first one that I seen. I answered the questions and submitted my answers. Within 10 minutes my phone rang and the lady who called was very helpful and set up an appointment for us. We had to cancel our appointment and set it for another date because of a family emergency. Not only did Dennis James call to confirm our appointment but he was even concerned for our family. Dennis was extremely thorough. He showed us all the different things to choose from. As we walked through our basement, we told him what we wanted and our concerns about what we could afford. When he left, I said to my husband “we cannot afford to do this this year or maybe ever.” So when Dennis said he would come back with a plan, I said that we would listen but I knew that we couldn’t afford to do anything this year. Wow! I was wrong. He had listened to everything that we said and helped us figure out what needed to be done and had came up with a plan with his boss. Before I knew it, we were signing papers. He is a very good salesman. Now to tell you that as a woman, I expected a mess. I was prepared, but I cannot begin to explain how impressed I was with Ron and his team! They are three of the hardest-working men that I’ve seen in many years.  They worked great as a team and what I thought was unrealistic time to be done, they completed everything and all the clean up that they did was so good that I didn’t have to do anything. They were very professional and polite. As a former manager I always loved to hear how good my employees were and wanted to let you know that you have the best. Sincerely, Sally

Thank you for a great job. It exceeded all of my expectations. My satisfaction with the work is due in large part to the project's foreman - Gage - and his team. Gage exhibited the highest degree of technical expertise and professionalism. It was a pleasure to work with him! Thank you.

Despite a lower price offered from a competitor, I felt more comfortable with the information Steve provided, coupled with the company rating and quality of products offered. The communication from sales, administration and operations was excellent. The new sump pumps are very quiet & no longer hear them turning on/off. We are now able to utilize the crawl area space for storage, as the encapsulated space is clean and neat. Thank you for a job well done!

I have used Ayers before and have been very satisfied with Ayers work and helpful staff.  Today Gage Pederson, Aaron Morgan, and Matt Thompson were wonderful. Thank you.

We hope you know what a marvelous crew Dan, Sheldon and Casey are. We put our home in their hands for five days. They took care to return it to us in marvelous shape and with a wonderful clean space installation. They all went out of their way to make sure we were informed all though the work and gave us a full explanation and tour of the finished product. We could not be more pleased with their work. They even cleaned up after themselves. They left our home in the same condition we would have ourselves. Their attitudes were consistently upbeat and positive throughout the week. They dealt with any issues by coming up with innovative and well thought out solutions. The weather was changeable and terrible during the week, but none of them allowed that to stop their excellent progress and marvelous finished product. Again, we are hopeful that you know what an excellent crew these three men are. We are glad you sent them to do our work. We are pleased that we received just what we were told by Dennis James. Our experience overall with your company has been excellent. Thank you.