Testimonials for TC Hafford Basement Systems

The office staff at TC Hafford Basement Systems did a good job working with my schedule when I called to set up a free estimate. The salesperson had a very good presentation and was thorough. The installation crew that arrived right on time was very helpful with moving some heavy things out of the way. I chose TC Hafford for their reputation and because they could get the work done in a single day. I’m very satisfied!

Dear Mr. Hafford,Do you realize what an unbelievable staff you have? I’m sure you do because everyone who I interacted with was incredibly caring, concerned, friendly, competent, down to earth, efficient, professional…I could go on…Every encounter whether in person, on the phone or via email was so satisfying and productive.Ali, Kristy and Erin responded to many phone calls and emails and each one left me feeling like my situation and issues were no big deal and could be addressed. I have expressed to them how much I appreciated their kindness but I wanted you to know tooJustin and crew’s installation of my sump pump was smooth and fun to have them around. I have specifically requested them to install my windows in May.Mike Morin was fabulous when I had to talk to him about the latex paint on my wall and my concern for mold, as I read in the booklet, if I applied wall covering. And Mike, who came to my house to measure my windows was also super knowledgeable and just a really nice person.Even the folks who answered the phone to direct my call are kind and enthusiastic. It seems that everyone at TC Hafford loves their job!You have a fantastic team and I hope my appreciation extends to your gratitude for a job well done by everyone.

I have lived with water in my basement for years. After the house was built we had problems with water and the builder came back and put some drains in, still water. Years later we hired a company that guarunteed they could solve the problem and guaruntee it for life. Still we had problems and when we called the company they were out of business. So you can see why we were skeptical to hire another company. I was sick and tired of going to the basement three or four times a day to pump the water out. I had seen the TC Hafford trucks around and seen the ads on TV I decided to call you and at least get the free estimate. After Peter spent time going over what your system could do, and how it was installed, I decided to have it done, but was skeptical. But not any more! Not one drop of water since the job was completed. Mike and his helper did a great job with the installaltion. Mike told me he was going to be doing and how everything would work. Great clean up! I enjoyed having them in my home!

We are very pleased that you stood behind your product and your work! It is great to see a company with demonstrable integrity. Thank you!

When asked their top reasons for picking us, Gloria & John said it was a call back coupled with our knowledge and experience with the product that helped them choose us.

I am very satisfied with the job! The installation crew was excellent. Two men worked in my crawl space for two days and didn't complain once! The conditions were dirty and hot. Great job!

The office staff at TC Hafford Basement Systems was very professional and courteous. The sales person who did my free estimate did a nice job explaining the process. Ricky, who installed the products, was excellent; a great worker and polite. I was very satisfied with the work TC Hafford did for me! Again, Ricky Strayer is a great worker. TC Hafford is lucky to have someone with such a great work ethic.

I was very satisfied with the job TC Hafford Basement Systems did on my basement. The cleanup was quite satisfactory. Their office staff was perfect, and I was very pleased with the sales representative.

You guys do the best quality work, we really love the finished product!

The crew was wonderful and explained everything. They were friendly and very knowledgable. 

Experience could not have been better. It was a complex situation, and several crews and dates had to be scheduled, but communication was great throughout.

Overall the top two reasons we hired TC Hafford because a previous customer that we know was very satisfied, and you had an A+ rating on the Better Business Bureau. I always check the BBB before we hire someone.

Mike and the other young man explained everything they were doing and why it had to be done that way. They worked very quickly and cleaned up everything upon finishing. They were thorough with their final instructions of the pump system and more. 

Very impressed with phone service reps.  Mike was knowledgeable and explained what needed to be done very well.  Mike Pinard was professional and gave me confidence in TC Hafford.

Overally, my friend's favorable comments regarding Mike Pinard (salesman) and the company are what made me hire TC Hafford instead of the competition. Mike was knowledgeablre and explained what needed to be done very well - he was very professional and gave me lots of confidence in TC Hafford.