Testimonials for The Basement Doctor of Central Kentucky

I was hestitant about the work part as it was a big job. You sent Brent as a "pre-work" inspector and we went over everything. I was so impressed with Brent that it just set the tone for the project. By the time he left I was so comfortable with what "we" needed to do to get ready and how respectful he was about our property. It left me with a level of comfort that I have never had with a work crew. He made specific notes of items that our home he would take special care of and was such a genuine person. Brent gave us their start and stop times and they were on time every day. Brent was in constant communication with us and I felt comfortable with Joe and Chris. Each person on this crew treated me with kindness and respect. Brent was super detailed of only tearing up exactly what he needed even if it meant several hours of HOT, dirty shoveling for him and his guys. Not one complaint out of any of them for doing the extra work!!! Every day before they left they really took the time to clean up the areas they were working on even if they were coming back the next day. I think if Brent would have come to the first meeting we wouldn't have waited a year to get on board. Brent is so knowledgable and gained my trust immediately! We are so pleased with this job and mainly because of the execution of the work phase. VERY HAPPY!

Dear Roger, Thank you so much for all your kindness, caring, and help in clearing the way for the basement job with your company.  You can't know how grateful and relieved I was when you stepped up and fought for me.  I prayed for help and you arrived at the moment I was to give in.   Thank you again, I appreciate it more than you will ever know, Sincerely, Mary 

I met Bobby Miles at the home and garden show in January.  A good first impression means a lot!  Not many company CEO's meet customers in person, which was a plus.  Dan Seibert was no nonsense, no high pressure sales and a very well rounded sales rep.  He was a pleasure to work with.  It was because of him that your company got my business.  He was very reasonable, listened to my needs/concerns and agreed with me about just what needed to be fixed.  He wasn't a high pressure guy who wanted me to spend $27,000 for something I didn’t really need, like the "other" company sale person was.  That guy wanted to rip me off, a real turn-off.    The crew leader Shawn Wardlow was also an easy guy to work with.  He and his crew spent almost 12 hours to get my job done.  When he and his crew first arrived, I asked "will this be done in one day"? Sure will he said!  They stayed until the job was done and left with a heap pf debris on their truck, I'm voting for Dan and Shawn both to get the WOW Award.  Hard work and a job well done, thanks Shawn!  After the crew left it looked like they'd never been here, lots of prep work putting up plastic all around to keep the dust down and the clean-up afterwards was great!  Hands down approval.  Glad I found your company instead of Ever-Dry.    

I was highly satisfied with the work you did for me!  Thanks!  

Very organized, neat and professional job!

Brent was considerate, very professional, accommodated my requests. I felt confident he would do a good job, and he and his crew did. The sales person made me feel comfortable and confident the job would be done correctly. The work was done on the day as they planned, even with rain delays.

"Hi Joey - I just wanted to send you a quick note about the work just done for us this morning. Cody was our service guy and he did an outstanding job installing the flexi-span in our basement. The repair work looks great and the clean-up after the work was excellentCody was very personable and a great representative for your company, so please pass this on to others in your organization.   Thanks and Merry Christmas.   David F.

It was a joy doing busniess with The Basement Doctor of Kentucky and I will emphatically recommend you to others. Professional-all the way! Jacob Nickels and his crew definitely take pride in their work. I could tell they really love what they are doing. Everything looked perfect! Keep on doing what you are doing- going tat extra miles by choosing only the best products and the most professional employees!

Carefully clean all mortar from brick used to reset loose brick done during installation of drain pipe penetrating exterior wall. Carefully clean all liquid from mixing concrete from surface of brick patio to prevent staining of brick.

Killis, Shawn, and Tyler installed a sump pump in our twice-flooded basement. They were very respectful, knew what they were doing, and were finished with the job in what had to be record time. I specifically appreciated their original efforts to protect our belongings with plastic and then the clean-up was the best of any contractor who has worked on our house. Thanks, guys for a job well done!

Thank you for a great job, and explaining what I need to know.

Very thorough, thoughtful in explaining all the details to accomplish during the service.

From your salesman Gabe, to Harry's crew, all were professional and on time!

Salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after service was complete for a minor issue, and the foreman was there the next day. Excellent customer service!  

Very professional! You cannot beat a lifetime guarantee for products and work!  The salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after the service was complete for a minor issue and the foreman was there the next day. Excellent customer service!