Testimonials for Keystone Basement Systems

Our store took on water with the last storm and a lot of merchandise got ruined. The new system was installed last week and we didn’t get a drop of water. I did have to call them back because they didn’t have the lib bolted down. They actually had someone in the area who came at 6PM at night. I am pleased and we are back to business. 

There was some confusion at first, but it got sorted out and they did a good job after that. 

I am very happy. Chris was great.

Exceptional Service by Keystone Basement Systems! They saved the day at our campground. Their foundation wall repair work was impeccable, ensuring the safety and comfort of our guests. We couldn't be happier with the results. If you need foundation repair, they are top shelf.

They had some trouble at first but they got it done right. 

Jeff M., system design specialist at Keystone, spent hours with me across multiple visits to understand exactly what our needs are at the house. The price was what we were hoping for and Jeff's communication, professionalism and non-pushy attitude sealed the deal. We spoke with nearly every waterproofing company before settling on Keystone, and he was a main reason why, especially after dealing with the opposite from other companies. The work hasn't been completed yet, but I trust the team will do a great job.

Smiles all around! 😊 We’re thrilled to have made your day (and your basement) brighter!

They did a great job and the install was quick

I can't speak highly enough about our experience with Keystone. From assessment to completion we were in expert hands.Our home was in rough shape; my wife and I were very anxious and worried about the work we needed. Our design specialist Jayden aleviated all our fears and even personally crawled with me through the muck; hands on first class assesment. He answered all my questions thoroughly, very knowledgeable.Our mitigation crew was just as exceptional. Professional, on task, and they worked with me through every hurdle. David, Johnathen, and Joey were just amazing. Book this crew, ask for them by name.

Keystone Basement Systems are a top notch professional company and leaders in the encapsulation of crawl space business. Their salesperson Jayden Williams and his over 90 minute assessment and presentation including samples of what they would be using plus a short video sold me on their products and business. Jayden followed up after I signed the contract and sent me a thank you card. This is what a business needs to do in order to gain the customers trust and feeling assured that they made the correct inn decision.I was notified by Arley the prior Wednesday that the installers would be arriving Monday the 22nd and they would contact me when they would be arriving around 11 am after a meeting. Nathan Rich called me around 9 am and informed me that he and Darrell Hutson would be arriving around 11:30 am after their Monday meeting and then again at 10:30 to tell me they would be at the house at 11 am - and they arrived on time.Both Nathan and Darrell were professional, friendly, efficient, and started at 11 and worked without break until 4:15. Nate explained the process again to me as did Jayden when he sold me on their business. Nate made sure to ask me a few times if I had any questions. I had a few minor ones that he answered. I was even given a discount because I had cleaned out the entire area. That was a nice bonus and appreciated.Nate told me he would take pictures throughout the installation and will send them to my email. Throughout the day every couple of hours he kept me informed of where they were and what they were doing. Darrell and Nate never stopped moving all the time they were working in the crawl space.At the end of their job Nate informed me that they were short with supplies and asked where the closest Lowe’s was located and said he was going to drive the 7 miles, get the supplies and come back and finish the job instead of having a maintenance person come back out and do it. He said that he and Darrell like to fully finish the job and they returned in 30 minutes and did.I cannot say enough about how much I was impressed with both Nate and D and their work attention to detail, cordialness, and professionalism, I would rate them a 10 out of 10 and Keystone Basement Systems the same - a 10 all around.They may cost a bit more than their competitors, but the materials, salesmanship, communication, and installation all proved - you get what you pay for. Kudos to Keystone and their product and team. I would highly recommend them without reservation.

Great work

Great work

I love the service.It was very clean.

My basement is completely dry now. I highly recommend Keystone.

My basement leaked so bad and now it is fixed. I am very pleased and would recommend keystone to others.