I would recommend that as a company you have folks start using those slip-on booties/shoe or boot covers when entering customers' home. Especially when it's wet or inclement weather.
Recent home purchase inherited the sump pump from a previous waterproofing job you all had done. I wanted the warranty transferred to my name and needed an annual inspection.
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The young men who did the work were very considerate and kept bus informed as to the status and...